Shipping policy

Shipping Policy

Thank you for shopping with DASHEN. We aim to make every order simple, secure, and easy to track.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.

Shipping Destinations

We currently ship to eligible addresses within the United States. Available shipping options will be displayed at checkout.

Estimated Delivery

Standard delivery typically takes 5–10 business days after your order has been processed. Delivery times are estimates and may vary depending on destination, carrier operations, weather, holidays, and other circumstances outside our control.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped. Please allow some time for tracking information to update after the carrier receives the package.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Delays

Occasionally, deliveries may be delayed due to carrier disruptions, severe weather, holidays, customs processing, or other circumstances outside our control. We appreciate your patience if a delay occurs.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order number and relevant details so we can review the issue and assist you.

Questions

If you have questions about your shipment or order, please contact us through our Contact Us page.